Frequently asked
questions

To open a walletii account, you must be over 18, hold a valid Omani ID (Identity card or Resident card), and have an Omani phone number. You can also have multiple wallets with different providers at the same time.

Download the walletii app, and it will guide you through the sign-up process. We have to verify your identity before you can send or receive money. You’ll be asked to take a selfie and scan your ID, so have this at hand.

No, opening a walletii wallet is free. And you also won’t be charged if you keep your balance at zero or inactive for a period of time.

Once you’ve finished the verification process, which itself is very quick, then it should only take a couple of minutes for your walletii account to be opened. Occasionally, we may need to do some additional checks to verify your identity, but these should only take 1-3 business days.

To download walletii, you need to make sure you’re searching in the App Store or Google Play of a country where walletii is available. You can always switch your App Store or Google Play location.

Yes, you can access the app just like you would in Oman. However, if you’re a new user, you cannot download and sign-up while you are abroad.

Clean your ID and try to use different lighting conditions. If the problem persists, please contact us through the ‘Help and support’ section of the app.

We may have assessed that some of your personal data is incorrect. Please try the verification process again, or contact us through the ‘Help and support’ section of the app.

This means we need some additional time to verify your identity. You’ll be notified when this process is completed. We appreciate your patience.

The walletii app is only available for iOS and Android.

Yes, your wallet balance cannot exceed OMR 1,000. You can find more information about walletii’s limits here.

There is no minimum balance required. You can keep it at 0; we won’t charge you for inactivity.

For security reasons, you cannot change the phone number linked to your walletii account. You must close your existing account and open a new one with your new number.

Download the walletii app to the new phone and log in with your existing phone number. We will verify your phone number and passcode. This will automatically sign out your account on the lost phone.

This means we need some additional time to verify your identity. You’ll be notified when this process is completed. We appreciate your patience.

Log in to the app, and you’ll be prompted to update your personal details, where you can upload a new ID. Your app is good to go once your new ID is verified.

An alias is a unique identifier for your wallet that you can give to your friends to receive money in your walletii from any other wallet or bank. During the sign-up process, you’ll be given a random alias, but you can change it later in the settings. All walletii aliases end in @WLTI, as this indicates that you have a walletii wallet. We recommend changing the part before the @ to something you can easily remember.

Your default wallet is the one that receives any money sent to your phone number. If you have other wallets, you can set walletii as your default wallet by going to your profile and enabling the ‘Set as default wallet’ switch. If you want another wallet to be your default wallet, you must set this from the other wallet.

We hope you don’t choose to close your account but, if you decide to do so, go to your profile settings → Account details → Close account. Make sure you have a wallet balance of OMR 0 before doing so. Otherwise, we can’t close your account. Once you’ve successfully requested your account’s closure, we’ll process it within two weeks.

There are a few ways you can top up:

• Using your bank card: tap ‘Add money’ in the app
• By sending money from a local bank account to your walletii alias. Find your alias in the ‘Profile’ section of your app
• By sending money from any other local wallet

No, only Omani debit or prepaid cards are accepted.

You can add a maximum of OMR 500 in a single top-up, with a daily limit and maximum balance of OMR 1,000.

If walletii is your default wallet, simply send money to your phone number. Otherwise, send money to your walletii alias, which you can find in the ‘Profile’ section of your app.

Yes! You can send money to over 200 countries with walletii. Just input the amount you want to send, select the delivery method, fill in the information we need about the person you’re sending the money to, confirm the transaction, and the money will be on its way. We’ll keep you updated as the money makes its way to the recipient.

With walletii, you can send money to bank accounts, cash pick-up points for collection, wallets abroad, or any Visa or Mastercard payment card. Not every option is available for every country. You’ll be shown the available options when you tell us what country you’re sending money to.

Yes. Using walletii, you can send money to India quickly using the UPI. This makes sending money home easier and more efficient.

Walletii lets you select both delivery method and providers. So, you can choose based on your preferred exchange rate, fee, speed, or delivery method.

Yes, the limit for a single and daily transaction is OMR 1,000. Your monthly limit for all outgoing transactions is OMR 15,000.

This depends on the country you’re sending money to, the provider you’ve chosen, and the delivery option. We may charge you a fee, and you may also have to pay VAT on the payment. We’ll always let you know, clearly in the app, what the exchange rate is, and if you’ll be charged a fee for your payment. You can read our detailed fee guide here.

This depends on the method you choose. For cash pickups, your international transfers will be ready to collect in 10 minutes or less. For other methods, such as bank transfers, the money will usually arrive the next day, but then it might depend on the local bank how fast they can process it. We’ll keep you updated as the money makes its way to its destination.

You’ll see the current status under every payment detail. And we’ll notify you when the status of a payment changes.

You can send money to any of the following countries and territories*:

Afghanistan, Åland Islands, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, , Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo (DRC/Kinshasa), Congo (ROC/Brazzaville), Cook Islands, Costa Rica, Cote d'Ivoire, Croatia, , Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard & Mcdonald Islands, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Brunei, Isle Of Man, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao Sar China, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island,, Northern Mariana Islands, Norway, Pakistan, Palau, Palestinian Territory, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, , Rwanda, Saint Barthelemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten (Dutch Side), Slovakia, Slovenia, Solomon Islands, South Africa, South Georgia & South Sandwich Islands, South Korea, Spain, Sri Lanka, St. Helena, St. Pierre & Miquelon, Suriname, Svalbard & Jan Mayen, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, U.S. Outlying Islands, U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe

*This is an indicative list that is subject to change; the availability in the app may differ.

Yes, you can. To send money from a bank account in Oman to walletii, you'll need your walletii alias, which you can find in the ‘Profile’ section of your app. Then log into your banking app and enter your walletii alias when sending money.
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To send money from walletii to a bank account in Oman, you'll need to use the alias of your bank account, which you can find in your banking app. Then go to "Send money" in walletii, add a new local recipient and enter the alias of your bank account.

Yes. You can send up to OMR 500 per day. You can find more info about walletii’s limits here.

Local payments happen immediately. The recipient will receive money instantly.

Yes. You can send money to any local wallet. The transfer is instant, and you only need the recipient’s phone number or alias.

Simply send the money to another wallet or bank account.

In most stores that accept card payments, you can request a QR code payment at the checkout and then use ‘Scan and pay’ in walletii to scan the QR code and pay. Some merchants may give you their phone number so you can pay them.

You can request money to ask someone to pay you. Tap ‘Request money’ and enter the amount you want to request. Then, tap ‘Share request’ and either select a previously saved contact to send the request to, or tap ‘Share’ to send a QR code with the request through other apps. This QR code can be scanned by walletii ‘Scan and pay’ feature or by other local wallets.

When someone requests money from you, you’ll receive a notification, and a banner will appear in the walletii app. Tap the notification or the banner to open the request and decide if you want to confirm the payment or decline. You only have 2 minutes to confirm the payment. After that, the request will expire. Always make sure that you recognise the person and amount being requested.

There are no fees for sending money from walletii to other wallets and bank accounts in Oman. There may be a fee for sending money to another country — this depends on the country you’re sending money to, the provider you’ve chosen, and the delivery option. You may also have to pay VAT on the payment. We’ll always let you know, clearly in the app, what the exchange rate is, and if you’ll be charged a fee for your payment. You can check out our complete fee guide here.

No, you will not be charged for receiving money in walletii.

No, there is no charge for adding money.

No, there is no charge to open a walletii wallet.

Yes. We take your safety very seriously. We use the latest technology to make sure that your money is secure, and we comply with all the relevant Omani and international security standards for sending and storing money. We also choose our money-sending partners (such as MoneyGram) based on their proven approach to financial and data safety and security.

You can use the forgotten passcode feature, where we will take a selfie. We will verify your identity, and then you will be able to create a new passcode.

Choose a strong, unique passcode and change it regularly. Do not use a passcode that can be easily guessed based on your personal information (like your birthday or address). Do not reuse the same passcode you use to unlock your phone or other apps. Never share your passcode with anyone. Do not write down your passcode; ensure no one can see it. Lock your device when it’s not being used. Enable biometrics for faster, safer authentication. Check your transactions regularly. If you suspect fraud, please call us on +968-80008880 or email support.om@walletii.com.

Watch out for unexpected messages offering prizes or jobs, or ads claiming you’ve won money from walletii or its partners. Be cautious of anyone asking to use your wallet for money transfers. If something feels off, always double-check in the walletii app or contact us at +968-80008880 or support.om@walletii.com.

If you think something suspicious is happening, go to the walletii app and tap Help & Support > Contact Us > Message Us. You can also call us directly at +968-80008880 or support.om@walletii.com. Don’t reply to unknown messages or share your passcode with anyone.

Your account is secured with your passcode or biometric verification. We constantly monitor for suspicious activity and take immediate action when needed. You’ll only receive updates or promotions through official walletii channels.

With walletii, you can:

• Recharge airtime for prepaid mobiles (Ooredoo, Omantel, Vodafone, FRiENDi, Renna, RedBull Mobile).
• Pay postpaid bills for mobile, internet, or landline (Ooredoo, Omantel, Vodafone).
• Pay water and electricity bills, including prepaid electricity.‍
• Pay education bills at select schools and universities, including Al Imtiaz Private School, Arab Open University, As Seeb International School, ASharqiyah University, Azzan Bin Qais International School, GUTech, Indian School Muscat, Middle East College, Muscat University, and Sohar International School.‍
• Settle government bills with Social Protection Fund bills and ROP traffic tickets.‍
• Make payments for financial services to National Finance and Muscat Finance.‍
• Pay for media services at OpenSooq.‍
• Support charities through Oman Charitable Organization and Siraj Endowment Foundation.
• Pay fibernet bills at Awasr
• Purchase gift cards

The maximum amount you can recharge or settle a bill by is 500 OMR per day. When paying a bill or recharging prepaid services, the minimum and maximum amount you can pay will vary based on the biller and service, but it cannot be more than 500 OMR/day. You can see the limits for a particular payment directly in the app. You can find more info about walletii limits here.

Go to ‘History’. Tap on the arrow at the bottom and then tap on the transaction you wish to see in detail. Remember, while a transaction is successful in walletii and shows as paid, it can still take a few hours for the updated balance to be reflected.

Prepaid payments are usually processed immediately, while postpaid bill payments may take a few hours. If it’s been more than 24 hours and your payment still hasn’t reached the biller, please contact us through the ‘Help & support’ section of the app—we’ll look into it right away.

Yes, you can pay bills for others if you know their mobile phone number.

The recharge PIN will be sent via SMS to the phone number linked to your walletii profile. If you don’t receive the PIN, contact us through the “Help and support” section in the app.

Once your friend makes their first payment, you’ll receive a referral reward. If you’re sure your friend has made an eligible payment, and your reward hasn’t arrived within 10 minutes, please contact us through the 'Help and support' section of the app.

Go to ‘Invite friends’, where you’ll find your unique referral code to share with friends. Copy the code and send it using your preferred messaging service. When your friends create their account, they can enter your code by going to ‘Invite friends’ in their app and tapping ‘I have a referral code’ at the bottom of the screen.